Business Process Automation involves the use of technology to automate manual, repetitive tasks hence freeing up employees to focus on more critical tasks. This could range from setting up automatic reminders for important meetings to using robots to carry heavy loads at shipping docks. As technology improves with time, automation becomes more common in the workplace and makes employees and employers lives easier. Due to these inevitable technological advancements, businesses are always looking to improve and automate their business processes. Some of the processes businesses automate are:
The hiring process has been greatly automated recently. CVs are screened by software for keywords to sift between applicants that qualify for the required position and those that aren’t. Before, one would have to go through hundreds or thousands of CVs sent I by applicants which was a long and time-consuming process. Automation has greatly reduced the time required to review CVs
Most of us have received automated responses when trying to contact customer support. Some may find this to be annoying since they expect to be served by an employee immediately. However, this is actually a good thing. For large organizations that receive numerous customer support requests daily, automated responses help streamline this process. For example, having automated responses for common complaints enables those who require assistance for such issues to be easily assisted without having to talk to a customer service employee. This ensures more people can be helped in a day than before and employees don’t end up getting overworked trying to assist every single customer personally.
Marketing is another process that has become greatly automated these days. Customer relationship management software is especially useful in tracking certain marketing metrics such as sales generated by a particular advertisement campaign etc. Also automated marketing messages/ emails enable organizations to reach a large number of customers without input from an employee
Some of the advantages of automation include:
Due to the inevitable improvement of technology, automation is going to become more common in future. This has led to the advent of business process modelling language (bpml). BPML is a metalanguage that is used for modelling business processes and business data. It can cover all processes related to a business including but not limited to transactions, scheduled events, data flows, roles and security. Business processes can be analyzed, improved and coordinated with other processes to develop an integrated system that can quickly and easily respond to customer, employee and market needs. For further information, please fill out the form below
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