The Frequently Asked Questions Page or FAQs page is an essential element of your website. We are aware that some have a difference of opinion as to its importance. However, at Softlink Options, we always recommend that clients include the FAQs page on their website. We will give reasons why below. However, before you proceed, ensure you check out some of our previous articles on critical elements of a website and tips to protect your website. Okay, now that you’ve done that, let us give you our reasons behind why we are big advocates of the Frequently Asked Questions Page.

Customer Satisfaction

There is a standard business cliché; the client is king; therefore, we make business decisions to meet the customer needs. Often, there are general queries that every client will have before they buy your product or service. It saves the business a lot of time by answering those queries on the FAQs page on your website. Potential clients get the satisfaction that the company responded to their questions without making a call or visiting the physical premises. By satisfying your client immediately, you increase the chances of conversion.

Improve Sales Conversion

There are various reasons why businesses opt to develop a website. In many instances, sales conversion is the priority as the goal of any business is to increase profits by gaining new clients continually. Therefore, companies can set up fAQs on their websites, focusing on queries that lead to conversion. This can be, for example, what makes your product or service better than your competitors’ products. Remember, your FAQs page will be optimized as the rest of your web pages. Therefore its visibility will enable potential clients to access such information easily.

Support

Aside from sales, clients often contact companies for support services when they encounter challenges when using their products or services. Clients do not necessarily need human interaction for all their queries. Clients are looking to solve their problems within the shortest period possible and quickly get back to enjoying the product. Adequate online support through the FAQs page is essential for customer satisfaction, leading to brand loyalty. Brand loyalty is very beneficial in various ways. First, brand loyalty provides a competitive advantage in the marketplace. With solid brand loyalty, a company will experience repetitive buying of products by its customers. Repetitive buying means higher sales for the company, and higher sales mean higher profit.

Search Engine Optimization

Search engine algorithms love FAQs pages because the information in each question is often brief; therefore more straightforward for the algorithm to sift through the content. Furthermore, remember that Google needs to understand your business thoroughly to increase your website’s visibility continually. The FAQs page then becomes critical. It enables you to publish all vital, unique information about the company’s products and services that will distinguish it from other companies to potential clients and search engines such as Google. You can also leverage your FAQs page to include long-tail keywords your customers are searching for.

Websites are critical for business growth. Therefore, businesses should utilize different features and elements of a website to increase the chances of conversion.

CONTACT US for all your website queries, and we all offer you solutions that best meet your needs.