Effective Date: January 1st 2024

  1. Introduction Welcome to Softlink Options Limited. These Terms and Conditions govern the use of our services, including hosting space, domain names, and any other products or services we provide. By using our services, you agree to be bound by these terms. If you do not agree, please do not use our services.
  2. Definitions

“Company,” “we,” “us,” or “our” refers to Softlink Options Limited.

“You” or “Client” refers to the individual or entity using our services.

“Services” refers to the hosting space, domain names, and any other services provided by the Company.

  1. Physical and Postal Address Softlink Options Limited
    Pinetree Plaza Kamburu drive and Off Kindaruma Road Junction
    P.O. Box 6432-00100
    Nairobi, Kenya
  1. 8. Contact Information For any inquiries or support, please contact us at:
    Phone: 254 712 399 544
    Email: sales@softlinkoptions.com
  1. Services Provided Softlink Options Limited provides hosting space and domain name registration services. Our services are provided on an “as is” and “as available” basis. We make no warranties, expressed or implied, regarding the availability, accuracy, or reliability of the services.

6. Terms of Service

  • Account Registration: To use our services, you must create an account and provide accurate information. You are responsible for maintaining the confidentiality of your account and password.
  • Use of Services: You agree to use our services only for lawful purposes. You must not use our services to host or distribute any unlawful content.
  • Termination: We reserve the right to terminate your account or access to our services at our discretion, with or without cause, and with or without notice.

7. Refund Policy

  • Domain Name Registration: Domain name registrations are non-refundable once the domain has been registered.
  • Hosting Services: Refunds for hosting services are available within the first 30 days of service activation, provided you have not violated our terms of service. After 30 days, no refunds will be issued.
  1. Privacy Policy We are committed to protecting your privacy. Any personal information you provide to us will be used in accordance with our Privacy Policy. We do not share your information with third parties except as necessary to provide our services or as required by law.
  1. Force Majeure We shall not be liable for any delay or failure to perform any of our obligations under these terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, strikes, or government restrictions.
  1. Changes to the Agreement or the Services We reserve the right to modify these Terms and Conditions or the services we provide at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after any such changes constitutes your acceptance of the new terms.
  1. Backups and Data Loss You are responsible for maintaining your own backups of any data hosted on our servers. We do not guarantee the integrity of any backup, and we are not responsible for any data loss.
  1. Governing Law; Jurisdiction These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.
  1. Price Changes We reserve the right to change the prices of our services at any time. Any price changes will be posted on our website and will become effective upon renewal of your services.
  1. Limitation of Liability In no event shall Softlink Options Limited be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services, even if we have been advised of the possibility of such damages.
  1. Indemnification You agree to indemnify and hold harmless Softlink Options Limited, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, liabilities, or expenses arising from your use of our services.
  1. Entire Agreement These Terms and Conditions constitute the entire agreement between you and Softlink Options Limited with respect to the use of our services and supersede all prior agreements and understandings.
  1. Severability If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions of these terms will remain in full force and effect.
  1. Waiver No waiver by us of any breach or default under these Terms and Conditions shall be deemed to be a waiver of any preceding or subsequent breach or default.
  1. Assignment You may not assign or transfer these Terms and Conditions or any of your rights or obligations under these terms without our prior written consent.