Privacy Policy

Softlink Options Limited

Softlink Options Limited (“Softlink Options,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, retain, and protect your information when you visit our websites (including www.softlinkoptions.com and www.softlinkoptions.co.ke), register domains, use our hosting services, or engage with any of our other services, such as web design, email hosting, ERP software, payroll systems, digital marketing, or cloud solutions.

By accessing or using our websites and services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect information to provide and improve our services. This includes:

a) Personal Information

• Full name
• Email address
• Phone number
• Company or organization name
• Billing and payment information
• Identification details where required by law

b) Technical and Usage Information

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and time spent
• Cookies and tracking data

c) Service-Related Information

• Domain registration and WHOIS details
• Hosting and server usage data
• ERP, payroll, or software system logs
• Support tickets and communication records

2. How We Use Your Information

• Provide and maintain services
• Process billing and payments
• Deliver customer support
• Send service-related communications
• Improve performance and security
• Comply with legal obligations

3. Legal Basis for Processing

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate business interests

4. Sharing and Disclosure

We do not sell or rent personal data. Information may be shared with:

• Domain registries and hosting providers
• Payment processors
• Trusted third-party service providers
• Regulators or law enforcement when required

5. Data Retention

Data is retained only as long as necessary and securely deleted thereafter.

6. Data Security

• SSL/TLS encryption
• Secure servers and access controls
• Regular monitoring and updates

7. Your Rights

• Access and correction
• Deletion and restriction
• Data portability
• Withdrawal of consent

8. Cookies

You may manage cookies through your browser settings.

9. Third-Party Services

We are not responsible for third-party privacy practices.

10. Children’s Privacy

Our services are not intended for children under 18.

11. International Transfers

Data may be processed outside Kenya with appropriate safeguards.

12. Policy Updates

Updates will be posted with a revised effective date.

13. Contact Us